Return Policy

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At Snyxaronuayz, we take great pride in the quality of our tailoring and alteration services. Your satisfaction is our priority, and we stand behind every stitch. This Return Policy outlines our commitment to ensuring you are completely satisfied with our work.

1. Our Satisfaction Guarantee

We are committed to providing quality tailoring services that meet your expectations. If you are not completely satisfied with our work, we want to make it right. Our satisfaction guarantee includes:

• Free adjustments on any work that does not meet the agreed specifications
• Complimentary re-fitting if the alteration does not fit as expected
• Open communication to understand and address your concerns
• Professional evaluation of any issues with our completed work

2. Alteration Adjustments

2.1 Eligible Adjustments

If your garment does not fit as discussed during the consultation, you may be eligible for a complimentary adjustment. Eligible adjustments include:

• Hems that are uneven or not at the agreed length
• Seams that were taken in or let out more or less than specified
• Zippers that do not function properly after installation
• Buttons that become loose shortly after replacement
• Any work that deviates from the agreed specifications

2.2 Adjustment Request Timeframe

To request an adjustment, please return to our studio within:

• 7 days for standard alterations (hemming, taking in/out seams)
• 7 days for zipper repairs and replacements
• 14 days for complex alterations and reconstructions
• 7 days for special occasion garments (wedding, formal wear)

Please note that adjustments requested after these timeframes may be subject to additional charges, depending on the nature of the issue.

2.3 How to Request an Adjustment

To request an adjustment:

• Bring the garment to our studio at 2300 Westwood Blvd, Los Angeles, CA 90064
• Bring your original receipt or service confirmation
• Explain the issue to our staff so we can assess and resolve it
• Allow our tailors to examine the garment and determine the best solution

3. Situations Not Covered

While we strive to satisfy every customer, certain situations are not covered by our adjustment policy:

• Changes in body measurements after the fitting (weight gain or loss)
• Damage caused by the customer after pickup (washing, wearing, accidents)
• Pre-existing damage to the garment that was not disclosed
• Natural wear and tear of fabric or materials
• Requests for changes to the original specifications agreed upon
• Garments altered elsewhere or modified by the customer
• Issues resulting from improper care of the garment post-service

4. Refund Policy

4.1 When Refunds May Be Issued

In rare cases where we cannot resolve an issue to your satisfaction through adjustments, we may offer a full or partial refund. Refunds may be considered when:

• The alteration cannot be corrected without compromising the garment
• The service was not performed as agreed and cannot be remedied
• The garment was damaged beyond repair due to our error

4.2 Refund Process

If a refund is warranted:

• Please bring the garment and your receipt to our studio
• Our manager will review the situation and make a determination
• Approved refunds will be processed within 5-7 business days
• Refunds will be issued using the original payment method when possible

4.3 Refund Limitations

Please note the following refund limitations:

• Refunds cannot exceed the amount paid for the specific service
• We cannot refund the original cost or value of the garment
• Rush service fees are non-refundable once the service has been completed
• Material costs (zippers, buttons, fabric) may be non-refundable

5. Garment Liability

5.1 Our Responsibility

We take responsibility for any damage directly caused by our tailoring work. If we damage your garment during the alteration process, we will:

• Attempt to repair the damage at no additional cost
• Offer a refund for the service performed
• Provide compensation for the garment's fair market value (depreciated value, not original or replacement cost)

5.2 Liability Limitations

Our liability is limited in the following circumstances:

• Pre-existing wear, damage, or weakness in the fabric
• Inherent defects in the garment's construction or materials
• Color fading or bleeding that occurs during pressing
• Damage to decorations, beading, or embellishments that may be affected by the alteration process
• Vintage, antique, or irreplaceable items (special agreements may be required)

We always recommend discussing any concerns about delicate or valuable items before beginning work.

6. Unclaimed Garments

Please pick up your completed garments promptly. Our policy for unclaimed items is as follows:

• We will notify you when your garment is ready for pickup
• Items should be collected within 30 days of completion notification
• A storage fee may apply for items left beyond 30 days
• Garments unclaimed for more than 90 days may be considered abandoned
• We are not responsible for items left beyond the 90-day period

7. Special Circumstances

7.1 Wedding and Special Occasion Attire

For wedding gowns, formal wear, and special occasion garments:

• We recommend scheduling your final fitting 1-2 weeks before the event
• Minor adjustments before your event are included in the service
• Please try on the garment with appropriate undergarments and shoes
• We suggest keeping alterations minimal close to the event date

7.2 Rush Services

For rush and express services:

• Rush fees are charged for expedited turnaround times
• Rush fees are non-refundable once the service has begun
• Our satisfaction guarantee still applies to the quality of work

8. Communication and Resolution

We believe in open communication and want to resolve any issues promptly and fairly. If you have concerns about our work:

• Please contact us as soon as you notice an issue
• Bring the garment to our studio for in-person assessment
• Our team will work with you to find a satisfactory resolution
• We value your feedback and use it to improve our services

9. Contact Us

For questions about this Return Policy or to request an adjustment, please contact us:

Snyxaronuayz
2300 Westwood Blvd, Los Angeles, CA 90064
Phone: +1 310-474-7948
Email: serviceteam@snyxaronuayz.world

Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

10. Policy Updates

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

Thank you for choosing Snyxaronuayz. We are committed to providing you with quality tailoring services and ensuring your complete satisfaction.